Complaints & Regulatory

If something’s gone wrong, we want to know.

We aim to provide a straightforward, stress-free service. If you’re unhappy with anything we’ve done, tell us and we’ll put it right.

How to complain

Email Emily Pearson at emily@pearsongroups.co.uk or write to Emily Pearson Associates Ltd, 31 Meareway, Meare, Glastonbury, England BA6 9TY. Please include your name, the best way to reach you, and what has gone wrong. Dates or relevant documents can help us investigate.

What happens next

We will acknowledge your complaint within 5 working days of receiving it.
Emily Pearson will review your complaint, independently of the work where possible.
We aim to provide a full response within 28 days. If we need longer, we will explain why and tell you when to expect a response.

If we have made a mistake, we will explain what happened and what we can do to put it right.

Professional membership

Amy McCullough, our tax specialist, is a member of the Association of Accounting Technicians (MAAT).

Anti-money laundering supervision

Emily Pearson Associates Ltd is supervised by HM Revenue & Customs (HMRC) for compliance with the Money Laundering Regulations.

For personal-data concerns, you can also contact the Information Commissioner’s Office at ico.org.uk/make-a-complaint.